Furniture Restoration FAQs
We understand how a loss can be a confusing, stressful and disruptive event. To help explain our role in the claim process, we have listed several of the most common questions we routinely receive to address some of the same concerns or questions you may have. Please feel free to contact us should you have any other questions and we will gladly assist in guiding you through the claim process and restore your life back to normal as quickly as possible.
Q. Exactly how will my furniture be restored?
A. Our goal is to only restore the damaged areas such as the legs, bases, tops, etc., to match the rest of the piece. If we determine we cannot properly restore the damaged areas to match, then we would completely refinish the piece. We remove the existing finish, repair any damage to the wood itself and then either refinish the damaged area to match the rest of the piece or strip and completely refinish the entire piece to match the original color and sheen.
Q. I have replacement value insurance, why can’t all my furniture be replaced?
A. If someone dented the fender on your car, your insurance pays to replace the fender, not replace the entire car. The same holds true for furniture. Insurance will pay to repair the damaged furniture, not replace everything.
Q. But I was told by a refinishing company that the damaged areas of my furniture cannot be repaired and/or will never match.
A. That is because some refinishing companies only provide complete refinishing services and may not have the ability to repair damages or properly match finishes to only restore the damaged areas. They are telling the truth, THEY can’t restore the damaged area, that doesn’t mean they can’t be properly restored.
Q. My furniture has mold and it was exposed to sewer water. How can I be sure all of the mold will and bacteria be removed and will not be a problem in the future?
A. The chemicals used to strip off the existing finish will kill any mold spores and bacteria. Plus, the stains and finishes use in the finishing process will seal the pores of the wood which prevents any future mold or bacteria growth.
Q. How can you finish the repaired areas to match the rest of the piece or completely refinish my items to match their original finish?
A. All our firms are professional furniture restoration firms that specialize in restoring water and fire damaged furniture. They have the expertise and ability to routinely match all types of colors and finishes and specialize in only restoring the damaged areas (i.e. legs, bases, etc.) to match the existing finish. Their knowledge and experience allows them to match colors and finishes that other companies cannot.
Q. How can I be sure I will be satisfied with the repairs?
A. Our restoration firms would not provide a repair estimate if they were not confident in their ability to properly complete the job. And, they not only guarantee 100% satisfaction, they also provide a 5 year workmanship warranty on all repairs.