Furniture Restoration: Fact vs. Myth
Filing a property loss claim can be a confusing, stressful and disruptive time. To help explain NR's role in the claim process, below are some of the most common questions we hear. These may address some of the same questions you have. Or, feel free to contact us should you have other concerns. We will gladly assist in guiding you through the claim process, helping to bring life back to normal as quickly as possible.
Q. Exactly how will my furniture be restored?
A. Our goal is to return wood pieces to their pre-loss condition. To accomplish this we may perform one or more of the following steps: remove the existing finish; repair any damage to the wood itself; refinish the damaged area to match the rest of the piece; and/or, strip and completely refinish the entire piece to match the original color and sheen.
Q. I have replacement value insurance Why can’t all my furniture be replaced?
A. If someone dented the fender on your car, your insurance would pay to replace the fender, not replace the entire car. The same is true for furniture. Insurance will pay to repair the damaged furniture, not replace everything.
Q. I was told by a refinishing company that the damaged areas of my furniture cannot be repaired and/or will never match.
A. Some refinishing companies can only provide complete refinishing services and may not have the ability to repair damages or properly match finishes. They are telling the truth; THEY cannot restore the damaged area. That doesn’t mean the damage can’t be properly restored by a firm with authentic restoration experience, like those who belong to the NR Repair Network.
Q. My furniture has mold and it was exposed to sewer water. How can I be sure all of the mold and bacteria will be removed, and will not be a problem in the future?
A. The chemicals used to strip the existing finish will kill any mold spores and/or bacteria. Plus, the stains and finishes used in the refinishing process will seal the wood pores and prevent any future mold or bacteria growth.
Q. How do you refinish the repaired areas to match the rest of the piece, or completely refinish my items to match their original finish?
A. Every firm that is part of the NR Repair Network is a professional furniture restoration company that specializes in restoring water and fire damaged furniture to its pre-loss condition. They have the expertise to routinely match all types of colors and finishes. They specialize in restoring damaged areas (e.g., legs, bases, tops) to match the rest of the piece. Their knowledge and experience allows them to match colors and finishes that other companies cannot.
Q. How can I be sure I will be satisfied with the repairs?
A. National Restorations does not provide a repair estimate if we are not confident we can properly complete the job. We provide a 100% satisfaction guarantee as well as a five-year workmanship warranty on all repairs.