Think Restore

A Blog from National Restorations

Photo EvaluationCabinet LossesWood Furniture Losses

National Restorations Photo Evaluation Program

Exactly as its name implies, NR’s Photo Evaluation Program is a quick and convenient way to submit damaged cabinet and wood furniture pictures to our experts for repair assessment. What you get is a guaranteed Repair and Restoration Report (R3) – in 24 – 36 hours – backed by NR’s five-year workmanship guarantee.

The NR Photo Evaluation Program offers speed, cost-savings and convenience! The service boasts quick turn-around – one to two business days. Photo evaluations are cost effective, always costing less in time and money than an on-site estimate. Claims are settled more quickly, reducing cycle times. And, adjusters know the insured has received a fair and accurate settlement.  

NR’s R3 is prepared and submitted based on the photo detail. We have experts who live and breathe wood furniture and cabinets; they know how to assess damages, and will provide an opinion of replacement value.

The biggest difference? All NR work includes a five-year workmanship guarantee backed by our credentialed network of restoration and repair firms.

 

What Makes Good Photos?

Details! The more detail you provide, both when taking the photos and supplying written commentary, the more able we are to provide a complete and accurate repair scope with minimal questions to you. The examples below explain what NR likes to have to ensure reliable photo evaluation reports.

Furniture Losses

·         Photo showing the entire piece.

·         Photos that show an overview of the damaged item from all angles including top, front, back, each side, bottom if appropriate.

·         Photos that show close-up of all the damaged areas.

·         Photos of any visible markings (i.e., labels and/or manufacturer’s name stamped on the piece).

·         Detailed description of damage and its source (e.g., water, fire, vandalism) such as “water damage to legs of dining room table and four of six chairs; wood split on two table legs. Water leak came from upstairs toilet.”

·         “Claimed Value” including the source (e.g., homeowner, general contractor). If not available, ask for replacement cost (of the set, if applicable, not a single piece).

 Cabinet Losses

·         Photos that show an overview of the kitchen and include all cabinets.

·         Photos that show close-up of all damage (both inside and outside the cabinet).

·         Photos of the cabinet side panels as well as the back side of islands/peninsulas, if there.

·         Photos of the plumbing inside the cabinets.

·         Photos of the front, back and edge of a typical door.

·         Photo of the countertop à at a corner if available.

·         Photos of interior and exterior of drawers showing joints and slides.

·         Measurements to include linear footage of all kitchen cabinets (e.g., 15 feet of uppers, 19 feet of lowers, 2 feet full height, 6 feet island).

·         Indicate exactly which cabinets are damaged, and where they are located in the kitchen; for example, “base cabinets on both sides of dishwasher are damaged.”

·         Describe the damage and its origin, such as “water leaked from the plumbing under the sink.”

Examples of Good Photos for Estimating Purposes

Furniture

 

Photos from a water damage claim that show the overall piece, front and back, as well as close up images of damage to the top, drawers and inside.

Another water damage claim. Photo upper left shows that the top portion of the chair is okay. The damage is concentrated to the bottom of each leg.

Cabinets

 

These photos provide a good overall view of the kitchen and were accompanied by a description saying that the upper cabinets and doors that were removed were completely destroyed by the stove top fire. With the overall view of the kitchen, we can see the door style and number of cabinets affected. Adding a good photo of the inside of the cabinet will help us identify joinery style. As a side note, it is better to hold on to anything burned and provide photos of those pieces. We can then determine whether they can be repaired.

These photos show a good overall view of the kitchen. The water damage is contained to the lower cabinet boxes as shown by the four lower photos. We ask that you supply photos of the exterior of each box affected, individually or as a group. We also request that you provide the linear feet of cabinets so that we can calculate the replacement value.

This set of photos shows a very good example of fire damage above the stove in a small but elegant kitchen. Even though the contractor removed the affected part of the cabinets, the photo to the right lets us clearly evaluate the extent of damage.

Examples of drawer joinery style, cabinet hinges and manufacturer's mark.

Why These Sample Photos are Considered Poor!

Furniture

These are poor photo examples; they were submitted to us individually, as is, with no background information. The left-hand photo shows a gouge – but the piece could be a table, dresser, or any number of flat top surfaces. If this photo had been provided with another showing the overall piece, NR would have the ability to consider an opinion of value, costs for pickup and delivery, and other relevant factors. The photo on the right clearly shows a table with smoke and fire damage. What it does not show is the massive amount of damage to the underside of the piece.

Cabinets

These samples were all submitted as single photos; however, the damage is actually to four (4) different kitchens. While the top two photos show cabinet damages, it is unclear if the damage is to upper or lower cabinets. Also, there was no supplied linear footage. The bottom left photo shows one side of one cabinet. The surrounding cabinets may or may not be damaged. The last photo, bottom right, shows wrapped cabinets (normally done to contain mold or smoke odor). However, we cannot estimate repairs from this type of photo.

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