Craftsmen's Frequently Asked Questions

Why do insurance companies use National Restorations?

We offer a professional and guaranteed assessment for the repair and restoration of the damaged furniture and/or cabinets. The carrier has confidence that the work will be done by our qualified craftsmen who carry the necessary insurance and have had the required background checks. The insurance company appreciates that National Restorations saves the homeowner the inconvenience of searching for an independent local vendor and can provide both the estimate and the repair.

What are the qualifications to join National Restorations?

Applicants must have:

  • A minimum of 5 years in business. Acceptable proof includes: a business license, lease, tax return, etc.
  • Previous experience handling transit and/or insurance claims.
  • Complete shop facilities. You will be asked to upload photos of your
    building, office and shop areas.
  • The ability to perform all types of furniture repair and complete refinishing.
  • Participants in the cabinet repair program must have the ability, equipment or resources required to remove, fabricate and install kitchen cabinet boxes, doors, drawers, etc. (We allow the use of plumbers, electricians, and stone companies to do the work as subcontractors.)
  • A minimum of $1,000,000 in general liability insurance.
  • Submit all owners and employees to a background check.

How do I join?

To begin the credentialing process, submit an online application form. You must complete every field, or the form will be rejected. All information is held in the strictest confidence and will not be shared with any outside company.

What type of claims would I receive?

The majority of our claims are water and fire damage to furniture and kitchen cabinets. Other claims may involve burglary, vandalism, and storm-related damage.

What type of restoration work is associated with cabinet claims?

Most cabinet claims involve basic repair methods, such as:

  • Fabricating new boxes and re-installing the existing face frames doors/drawers.
  • Fabricating new boxes with face frames, doors, drawers and refinishing to
    match the existing cabinets.
  • Refacing side panels with matching laminate or veneer, finished to match
    the existing color and sheen.
  • Rebuilding the interior of a sink base cabinet.

The majority of cabinet repairs require shop work, but some repairs, such as laminating
side panels, replacing toe kicks, etc., are done on-site.

What type of restoration work is associated with furniture claims?

Generally, fire-damaged items need cleaning to remove smoke and soot and then application of a new finish. More severe damage may require complete stripping and refinishing. Damaged items may also require ozoning to remove any residual smoke odors.
Most water damage resulting from a broken pipe, a water heater, an ice maker, etc., requires restoring the damaged areas (usually legs and bases) to match the rest of the piece. In cases where partial restoration is not applicable, items may also need complete refinishing.

What type of restoration work is associated with the commercial and hospitality industry?

Upscale office buildings and hotels have a large investment in millwork located in their common areas. If you include the cabinetry, reception desks, and furniture the investment is significant. Most of the work would include:

  • Damaged wood, veneer, and laminate.
  • Conference tables, reception desks and other furnishings.
  • Color matching finishes.
  • Touch up and repair wall panels, wood trim, wainscoting, doors and door jambs, and elevator cabs.

The majority of the repairs are done on-site but there are many occasions where work is done in the shop.

How large of a geographic area would I service?

We prefer that you cover the largest area (defined by zip codes) you can service efficiently and cost effectively.

Is there a standard reporting format for submitting estimates?

Yes. We have a standard process and web portal to communicate and submit inspection reports electronically. National Restorations provides training on our portal along with a help desk.

Who pays my repair invoices?

National Restorations pays all repair invoices.

When can I expect payment?

We pay your repair invoices net 30 days from when the work is completed and you submit your photos and paperwork. On larger jobs, National Restorations pays deposits at the start of the job.